IISA: Artificial Intelligence in Insurance: Navigating the fine line between Innovation and Risk

Artificial Intelligence is transforming the insurance industry, but not without significant implications. This session will unpack both sides of the AI revolution: the tools that are enhancing efficiency and decision-making, and the threats that could undermine trust, integrity, and stability in the insurance value chain.

Tristan will explore how fraudsters are weaponising AI, creating sophisticated schemes that challenge traditional detection methods and expose new vulnerabilities in underwriting and claims processes. Wayne will take us into a high-stakes scenario: what happens when an insurer's own AI system fails, whether through algorithmic bias, system errors, or flawed data inputs, and the consequences for clients, regulators, and reputations.

Join us for a thought-provoking discussion on the ethical, operational, and legal boundaries of AI in insurance, and what professionals must do to stay ahead.