IISA: The Changing Role of Claims: Trust, Talent and Leadership in Today's Environment
| Venue Name: | Norton Rose Fulbright |
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| Start Date: | 30 April 2026 10:00 |
| End Date: | 30 April 2026 15:30 |
| Company: | The Insurance Institute of South Africa (IISA) |
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| Website: | https://www.iisa.co.za/ |
The claims function is no longer just about processing and settlement, it sits at the heart of customer experience, organisational reputation, and long-term trust. In an increasingly complex and rapidly evolving environment, claims professionals are being called upon to demonstrate not only technical expertise but also empathy, leadership, and strategic thinking.
This in-person session explores how the role of claims is transforming in response to shifting customer expectations, technological advancements, regulatory pressures, and emerging risks. It will examine how trust is built and sustained during the claims journey, why attracting and retaining the right talent is critical, and how effective leadership can drive resilience and innovation within claims teams.
The seminar will take place on the 30 April 2026 at 10:00 - 15:30 offering 4 CPD hours
REGISTRATION FEE FOR THE SESSION
Membership Level In-person (VAT Incl.)
IISA Designated Member FREE
Corporate Member Employee R540,23
Non-member R799,31
